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Essential Workplace Skills for the 21st Century


 THE FOUNDATION -- competence requires:

Green_Ball.gif (257 bytes) Basic Skills reading, writing, arithmetic and mathematics, speaking, and listening

Green_Ball.gif (257 bytes) Thinking Skills thinking creatively, making decisions, solving problems, visualizing things in the mind's eye, knowing how to learn, and reasoning

Green_Ball.gif (257 bytes) Personal Qualities individual responsibility, self-esteem, sociability, self-management, and integrity

COMPETENCIES -- effective workers can productively use:

red_ball.gif (916 bytes)Resources allocating time, money, materials, space, and staff

red_ball.gif (916 bytes)Interpersonal working on teams, teaching others, serving customers, leading, negotiating, and working well with people from culturally diverse backgrounds

red_ball.gif (916 bytes)Information acquiring and evaluating data, organizing and maintaining files, interpreting and communicating, and using computers to process information

red_ball.gif (916 bytes)Systems understanding social, organizational, and technological systems, monitoring and correcting performance, and designing or improving systems

red_ball.gif (916 bytes)Technology selecting equipment and tools, applying technology to specific tasks, and maintaining and troubleshooting technologies


Adapted from: Secretary's Commission on Achieving Necessary Skills. (1991). What work requires of schools. Washington, DC: U.S. Department of Labor.

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