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APPENDIX A
THE SCANS REPORT:
Essential Workplace Skills for the 21st Century
THE FOUNDATION -- competence requires:
Basic Skills
reading, writing, arithmetic and mathematics, speaking, and listening
Thinking Skills
thinking creatively, making decisions, solving problems, visualizing things in the mind's
eye, knowing how to learn, and reasoning
Personal
Qualities individual responsibility, self-esteem, sociability, self-management, and
integrity
COMPETENCIES -- effective workers can productively use:
Resources allocating
time, money, materials, space, and staff
Interpersonal
working on teams, teaching others, serving customers, leading, negotiating, and working
well with people from culturally diverse backgrounds
Information
acquiring and evaluating data, organizing and maintaining files, interpreting and
communicating, and using computers to process information
Systems
understanding social, organizational, and technological systems, monitoring and correcting
performance, and designing or improving systems
Technology selecting
equipment and tools, applying technology to specific tasks, and maintaining and
troubleshooting technologies
Adapted from: Secretary's Commission on Achieving Necessary Skills. (1991). What
work requires of schools. Washington, DC: U.S. Department of Labor.
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